Northwestern Medicine Health and Fitness Center Huntley - Huntley, Illinois

Tori M.

I love this place! I feel for the amount of people who go to this gym, which is a lot, that they keep it clean and running smoothly. Everyone in membership is amazing and kind and helpful. Katie, Jim, Denise, they are all wonderful. Four total pools to enjoy. That includes the outdoor pool, but off season you have a choice of 3 great pools. The ladies steam room is like going to a spa. So good for your skin and relaxing after a long day of work. They offer tons of classes all different kinds. I just absolutely love this gym and feel like it really has a lot to offer. Excited to check out the new equipment in 2025.

Ryan S.

Wow this place has gone downhill at warp speed.
Tried to cancel today and they said I had to come into the gym to cancel my membership. What in the world?!?!

Edit: it seems new law in 2025 requires them to let you cancel via email. Despite this the person I spoke with on the phone still told me it’s an in person requirement.

They closed the Crystal Lake facility, which people constantly complain about, then after moving everyone’s membership to Huntley they raise prices repeatedly. If you’re going to raise the membership cost perhaps that’s a way you could keep Crystal Lake open?
This place is constantly full of teenagers on their phones sitting on machines and not using the equipment. This is a common complaint from others.
They frequently have events at the hospital that take up all the parking. They send emails out ahead to notify everyone. It’s one thing to plan a workout around hours the gym is open but it’s completely ridiculous to also have to plan around these events.
Everyone that’s ever been to a gym knows right after New Years the place gets packed. Management here decided that’s the best time to replace equipment and make some machines out of service. Worst timing.
This place is awful. The Crystal Lake location was dynamite. Northwestern closing that was the writing on the wall to find a new gym. Stuff just gets worse and worse

J P.

My overall criticism of the gym has to be the amount of highschoolers that are in there during prime hours. There are so many younger kids that come with there friends and while some of them do workout, there's a lot that are just either drooling at them selves in the mirror or just taking up so much space/machines by messing with there buddies. They bring there big backpacks or duffle bags and lay them on the floor just taking up more space that could be used. Not to mention the kids that are vaping on the workout floor. There is just a lot of gym etiquette that is missing. And its not even just high school kids. There are kids that are unsupervised that are not even in HS and they will be in here causing a disruption to the people that are there to get there work done. I'm not sure as to what the gym could do to fix this issue however if it doesn't get better then I'm out. Nothing worse than showing up ready to workout and not being able to complete your full intended workout due to arrogant teenagers.

My next issue with this gym is I feel the staff could be doing a little more to fix and tighty up some of the equipment instead of just standing there. Not that they should have to pick up after other people but it would definitely help the gym be more organized.

My only other complaint of this gym has to be the disgusting carpet that's on the workout floor and in the locker rooms. There floors are obviously very dated and I would like to see them make some renovations to that in the future. I think it would serve this place very well.

Overall I think the actual gym is very nice. I love the new equipment they added. Very needed as some of there previous stuff was incredibly dated. I think there are still a ton of machines that could be added but hopefully that'll be in the future as well. Its nice to see a gym actual improve and add new things. Makes me happy as a member and makes me feel like my monthly dues are being used positively.

There's a few things I think should be added to the gym immediately.
1. Some plate trees would help a ton. I see a ton of the new plates laying around all over the place due to the racks on the machine being full. I think the plate trees would help a ton.
2. There needs to be some sort of label on the machines to identify which weight plate goes where when reracking. Nothing worse than the plate you need being underneath 5 other miscellaneous plates that shouldn't be there. Some simple stickers on the end of the rack I think would help.
3. Some labels on the dumbbell rack to help put the dumbbells away correctly.
4. Hopefully all the new equipment will stay maintained. You could tell a lot of there old equipment needed some fixes or just could of been maintained better.

Syed I.

For a gym thats managed by a hospital, it's really dirty. Good gym but dirty locker rooms showers

Amy J.

Horrible experience. Was told at sign up I can put my membership on hold at any time or cancel at any time. When I tried to hold my membership, I went in well before it hit my credit card, but was told the way they process it, that it would still process the following month but that when I re-activated, I would get a free month. Well, I decided to cancel in that time frame. I called and they said I could cancel and then two months later, I noticed a charge on my account. When I went in to get my money back, they said not only would they not give me my money back for the month I canceled in advance but they also would not reimburse the most recent charge bc the lady I spoke to wrote in the computer I wanted to continue my membership, despite me telling her otherwise. And on top of that, they are charging me for next month bc they need 30 days notice. I called them two months ago to cancel and bc that lady did not cancel or tell me I had to come in to cancel, I’m being charged 3 extra months. This is the worst way I can possibly think to treat customers. I’d rather pay more in my monthly charge than feel like I’m being swindled because of “processes” that aren’t being communicated and are in place to only ever benefit to the health center and screw the member. Hopefully nobody ever gets injured and can’t use the facility bc they’ll have to pay for that month no matter what. Very disappointing.

Joseph S.

Jim in membership services was rude , crude and unprofessional. I went there upset and after speaking to Jim I was twice as upset. He did nothing to help me so I cancelled my membership. You never kick someone when they are already down Jim. Nothing worse! Keep in mind, They tell you when you start there's no contract and you can quit when you want. Not true, Jim still charged me for another month because I didn't give him 30 days notice. Money over mankind at Northwestern Medicine Health Fitness.

Anna D.

Well equipped, variety of class, and great pools!

Monique B.

My daughter had her wedding ring stolen out of her locked locker yesterday! Mgr did not believe or care to try and help her! I would think inside theft should be addressed and without cameras it would be a kind thing to do(advertise,interview staff, work with police) disregarding it allows it to happen again! It will or probably has!