LifeStance Therapists & Psychiatrists Bourbonnais - Bourbonnais, Illinois

Aurelia A.

Therapist never showed for a telehealth appointment. Emails were never answered. Called to explain and whoever was on the phone could care less. Left the company immediately. Be careful with this place. Your mental health matters and there are better places in town! I’m sure the company might reply to this with “we don’t recognize your name” or “call us to speak” but I’m done. Should have care sooner.

Sofia K.

I see an in person therapist here and I have had two sessions with her, last session I left the building crying and having a breakdown because of how infuriated I am with this persons lack of empathy and professionalism. The first time I had seen this therapist, she was 15 minutes late at getting me from when the appointment was scheduled, I was 15 minutes early as requested. I waited over 30 minutes to be seen, no one at the front desk, and she had only seen me for no more than 30 minutes, not a full hour. I even reiterated in that session that I can see her for a full hour and that is what I wanted. The second time, the most recent, she was once again 10 minutes late at seeing me, and only talked to me for 10 minutes, tried to play a meditation video for the rest of our time and until I spoke up and said that this isn’t working, and then she sent me on my way. I was having a long awful day and needed support from a professional, instead I got 25 minutes of nothing and a waste of time when it is a long drive for me to come out and do in person therapy. Very disappointed in this service.

Dawn D.

JILLIAN IS VERY GOOD AND EASY TO GET INTO. SHE IS SWEET AND LISTENS TO ME ABOUT HOW MY WEEK HAS GONE.

Samantha M.

I changed my review after the way the office handled a situation completely unprofessionally today and dropped me as patient. I’m extremely disappointed.

Well over a year of receiving therapy with LifeStance, My providers were great but it is difficult to get through to the office. I had an issue with being charged late fee for an appointment I had to cancel. Prior to today, I have never disputed a late fee. I had been trying to contact the office since 11/18 to cancel my appointment for 11/20 which was in accordance with the 48 hour cancellation policy. I have proof of placing all 6 phone calls, being on hold for over 30 minutes each and not being able to reach anyone until Tuesday afternoon and even offered to email that to them. The portal does not give me an option to cancel the appointment, only confirm. (Which I additionally offered to screen shot and show them how it appears on my end)

How can I be charged a late fee when I can’t get through to the office to cancel? Additionally I sent an email to my provider explaining that I could not reach the office and asked her to cancel my appointment. (Email was sent 11/19) The remedy from LifeStance was to cancel my appointments and tell me to go elsewhere. I have sessions on Wednesday’s because that is the only day I fully have available. I have canceled appointments in the last few months due to other medical appointments, emergencies, illnesses and obligations to care for my grandmother with cancer. Most of those were canceled in advanced, with the exception of a few due to illness or something coming up. I did received late fees for some of those days, which I did not ever dispute. Please check your billing, care was phenomenal until I questioned that. I may additionally post email communication because I am that upset over the disrespect of dropping a patient over late fee I shouldn’t have been given.

After every visit the company sends request for review on their page, so I decided to update this. I hope no one else is treated this way in the future.

Toni K.

The link that brought me here asked me to review my booking experience. The booking experience was easy to navigate.

Tristen M.

Jullian was very polite and knowledgeable..hoping for a great outcome
Thank you

Shannon M.

I loved that Dr. Christy Smith listened to us and helped to mediate disagreements and misunderstandings and then guide the direction of the conversation back to the topic we started on calmly. She was very kind and understanding. I really liked that she asked a lot of questions regarding statements we made forcing us to talk more. Since that was the basis for our being there to begin with. I have been to other therapists in the past and they were not really as engaging as she was, and I liked that it challenged us a little to respond more to each other and to her questions and well as her guided remarks. So I say 10 out of 10 and I am thrilled to go back. I really think we got matched with the perfect person for what we need help with. With luck I hope she can give us the tools to communicate better with each other and be on the same page with the kids.

DeJuan R.

My wife and I have been meeting with Kristy Smith for about 2 weeks now and she has been amazing for us. We've needed a marriage counselor for our issues we are facing and has given us excellent advice also.