HSHS Medical Group Family Medicine - Shiloh - Shiloh, Illinois

Catherine R.

Specifically for their new phlebotomist - she’s amazing! I barely felt the needle, and she was so quick I didn’t even catch her name to call her out - but thank you!!

QD

I have been going to this location for years. After the covid pandemic, things changed for understandable reasons.

However, the past year and even recently , the staff , especially at the front desk are lackluster, to say the least. There is no reason why an employee at a front desk, should be talking about a patient in front of them to or their coworkers. That patient being my husband .

Additionally, these new Staff members, specifically at the front desk, do not have any phone etiquette. When a patient or even a potential patient calls in, the desk staff, should be saying their first name after they say HSHS medical group. The individual I spoke with, didn't do that nor did she say a proper closing/goodbye, she just hung up. This is not appropriate and I will not stand for that disrespect.

I can't even get a service done, because my own doctor is out and the " fill-in doctor ", has not gotten back to me, as it's a Wednesday and I sent a message via my health portal last week. I guess I should just believe the Stagg individual who stated , she would move my message to priority. If you can't be professional, don't do the job .

lenora A.

Dr. Redmar is excellent! She goes out of her way to help and direct you toward good health, and resolve any matters. I have not been this happy about a primary doc in 25-years. Her supportive staff, that include Jennifer, Haley and Michelle always are very cordial and helpful. I couldn’t be happier with my fairly new doctor. and her staff.
L. Ackman

Jordan W.

Preventative care isn't covered by insurance because of a bogus new patient charge? Getting the run around for MONTHS on a prescriptions only to handle it ourselves. This staff was fine. The doctor was fine, admin policies are trash.

Higher P. E.

Please do not waste your time going to this provider. They are a joke. The office lacks professionalism and they do not make it a priority to help children when sick. Find a different doctor and only come to this practice if it’s the absolute last option.

Sherry B.

Quick & professional service!

TOYFAN2

Everything is fine

Kim S.