Carlinville Family Health Care - Carlinville, Illinois

Emily S.

Feel free to go here if you’re okay with being lied to and reported for child abuse/medical negligence when you did nothing wrong.

I had called the office (my daughter and I had been patients here for roughly 5 years) to see about getting her an interim appointment for her mental health situation. She’d already been referred to an NP specializing in mental health but the appointment was not for another week.

When I called, I tried to explain to the nurse, JENNIFER, what my daughter was going through/to see if she could be seen. JENNIFER cut me off before I could finish my explanation and sternly demanded that I take my daughter to the ER. I advised I did not consent to this as my daughter was not in active crisis mode. JENNIFER then said “fine, then we’ll just send an ambulance to your home to take her.” I advised I did not consent to this either because again, my daughter was not in active crisis mode.

JENNIFER then rudely told me she was going to talk to the doctor (the one my daughter had been seeing for a year) and then put me on hold for over 20 minutes. When she came back on, she advised that she was still talking to the doctor and said she’d call me back.

JENNIFER did not call me back, so I called the doctor’s office myself to check on the status of the call. Another nurse named Paula answered, advised that JENNIFER wasn’t available, and when I asked if JENNIFER had talked to the doctor, Paula advised that JENNIFER wasn’t able to talk to the doctor because the doctor was with a patient. I was told no one was available and to seek help elsewhere. I signed my daughter up for an online telehealth appointment at that point just to get her some help.

Lo and behold, the next day, my daughter was pulled out of class by DCFS and a police officer. Why? Because the doctor’s office had reported me for child abuse/medical negligence because I said I did not consent to forcibly taking my daughter to the ER when she was not in an active crisis.

The DCFS visit scared my daughter to death and exacerbated her mental health issues that I tried to seek help for in the first place. DCFS also came to talk to me and advised the report never should have been made, it was groundless, not credible, that I did nothing wrong whatsoever, etc. The police officer said the same thing.

I now have zero trust in Carlinville Family Health Care and have transitioned both my care and my daughter’s care elsewhere.

So thank you, JENNIFER for falsely reporting me for medical negligence and for severely exacerbating my mental health conditions, my daughter’s mental health conditions, etc. She’s now being bullied at school for the DCFS visit.

I have since filed a formal complaint against the medical staff responsible (JENNIFER ) at Carlinville Family Healthcare and have spoken to an attorney regarding defamation.

A representative of Carlinville Family Healthcare has since called to profusely apologize. They also admitted the call never should have been made but apologies cannot undo the damage.

JENNIFER, you clearly do not understand cause and effect, nor that your actions have consequences. It’s just a shame that my daughter and I are the ones who have to suffer those consequences due to your poor judgement and baseless accusations. I actively reached out to get help for my daughter at a medical facility yet you reported me for child abuse and medical negligence Oh, and thank you for lying to me about talking to the doctor when you clearly were not. SHAME. ON. YOU.

I will also be reporting JENNIFER to DCFS for making false claims according to their complaint procedure.

Mary B.

If I could rate lower I would. This place...I have no idea how it's a 5 it must be employees friends and family giving ratings. Please do not go here or take loved ones here. They repeatedly drop the ball with health care, documentation and communication. They do not listen to patients and do not follow through on promised actions, and are blatantly uncaring, especially the carlinville office. I am in the process of finding a new physician and urging my friends and family to avoid any of their facilities.

Janet

I recently switched to this medical office and am highly impressed with all the staff, especially my new doctor, Harald Lausen, OD. He took a great amount of time with me to get my history, and then called me himself with my lab results and we had a great discussion about next steps. This is the first time a doctor himself called to give lab results and discuss a plan vs. a doctor's nurse. I am at age where coordinated healthcare is really important and I think Dr. Lausen is the right provider to lead and coordinate my care. We are fortunate to have this doctor in Carlinville! He is adding a mid-level provider, too, whom I was able to meet that day as well! I'm feeling well taken care of.

Tammy L.

They have an amazing support staff. The Nurses are friendly, caring and very helpful. The Doctor's are caring, compassionate, and very knowledgeable.

Baneta H.

I wanted to thank everyone for providing great care,friendliness and compassion. Blessings to you all.

james V.

An amazing dr and staff, i drive from Whitehall to see the best dr around. Staff friendly, and helpful i highly recommend them.

MelissaF135

Wonderful clinic. Great staff/physicians in an updated facility!