Advance Auto Parts - Dolton, Illinois

Sara P.

No se si es falta de personal pero cuesta que te atienden por si no encuentras un producto o si tienes alguna pregunta

Stone C. O. A.

As a business owner I appreciate great customer service and wanted to take time to thank the young man pictured (james) who went way and above to help me to put windshield wiper clearer in to my car. It’s winter with snow on the ground burrr.

I want to also thank the manager Russel and team (Jordan) for their great smiles and serve attitude

Emmanuel

This is the worst advanced auto parts in the whole state of Illinois. The customer service is horrible, they will lie to you and tell you fake policies. There was a young man who told me I couldn’t return an unused clean product I had purchased the same day, but advance policy is to always return unused in package products. Then there was a middle aged African American woman who told me I couldn’t return my product because I had called out the disrespectful young man. These people have no sense in respect for human life. DO NOT SHOP HERE! REPORT BAD AND SUSPICIOUS BEHAVIOR!

Cynthia D.

I was worried because I was ignorant to what was going on with my car and what i needed to fix it. The manager was soooo helpful and professional and patient with me. She pointed me out in the right direction and provided just what i needed to get my car back up and running. I had a great experience coming in and would recommend this particular facility to anyone. I wish I remembered her name but believe it starts with a T. So shout out to T!!! I appreciate you helping me yesterday.

Vanessa F.

There are two other Auto part stores on this same strip and this is the only one that has every part I need in stock for my vehicle everytime I come in and they send you discount coupons to your email and they also loan you tools on the lot ( for battery application and mount 🤔☺️I actually average around $25.00 cheaper for my parts then all the other stores, very pleased thank you Advanced Auto Parts!👌👍

mark S.

Professional, friendly and extremely understanding of my circumstances. They would need to add more STARS than FIVE to express my appreciation.

Lois

If this woman was the manager, she was nasty dry and really not interested in providing information. She was called from the back and showed up like a polar bear. She doesn't appear happy to be working at that location. She may prefer a high upscale neighborhood. 😏
This occurred @ the Sibley and Torrence location

Steve D.

Russell, the manager, went above and beyond for me! I visited four Advance stores looking for a certain deodorizer. The website showed that they all had only one in stock. Well, we know one, usually means none. So, I stopped at the Dolton store and Russell looked in the back for a bit, then told me to give him a couple of days. He called me and said that he was able to source three for me. Wow, he actually did what he told me he would do. I APPRECIATE THAT! Unfortunately, these days, good customer service is hard to find. Thank you Russell, I will be back.