CALA Psychological Services - Pasadena, California

Jaclyn Rodríguez

This is an incredible practice with excellent therapists. Tiffany was terrific when I spoke to and worked with her at the beginning of my therapy. She did so much background work to facilitate my appointments. My therapist(s) are knowledgeable, insightful, empathic, well trained, and encouraging. They are also "straight-shooters" who tell it like it is in order to help one reflect more deeply on long standing patterns. They have helped me and continue to positively impact my health journey. I'm grateful to have found them.

Heidi S.

Unethical practice. My first "appointment" lasted less than 5 minutes as the provider told me that she could not accommodate my schedule and ended the call early for that reason. She told me that because she ended the conversation so early in the appointment, my insurance would not be billed. To my surprise, a week later she emailed me that the practice would be billing my insurance anyway. Literally no service was provided but CALA will still take payment from my insurance and one of my limited appointments despite telling me otherwise.

Denny G

Doranny was amazing help over the phone! Overall CALA is the best place for mental health!

Anna G

It is so tough attempting to find a place that offers services for my family's insurance especially during these negative times right now. I called CALA and their office lady Tiffany asked for my information. After giving it all to her, she informed me that they were not accepting my insurance. I was once again frustrated but she continued to encourage me to keep looking and suggested the resource psychology today. She even explained to me how to filter the insurances and hoped that I find a different doctor. Thank you CALA for your patience and time.

M S

CALA Psychological Services also known as (cala mental health) DISCRIMINATES if you pay for services through your EAP program. Even though they are contracted to provide services.

Tiffany Tran the Administrative Coordinator at CALA was HORRIBLE! She determined and diagnosed the number of treatments I would need BEFORE I even saw a therapist! Shouldn’t the therapist determine the number of sessions I may or may not need, based on an evaluation? This should NOT be Determined by the person making your appointment.

This was the email I sent to make an appointment:
“I would like to use my EAP to make an appointment with Ms. Maria-Isabel for the allowed sessions. If I am being turned away for using my EAP allowed sessions. Please state the reason.”

I was told by Tiffany:
“Unfortunately, providers do not begin treatment for 5 sessions and then terminate - that would be conducive to good treatment or continuation of care. The length of treatment is often determined by progress made toward treatment goals and that cannot be done with the limited amount of sessions. It is best indicated for you to find a provider who is in-network with your insurance and can continue care. Thank you.”

She ASSUMED I would terminate services after my allotted sessions through my EAP program. If I found a therapist that was working well I could of continued care through my personal health insurance, which DOES cover out-of-network providers. What kind of business turns you away like that? I could of also paid by cash or credit card. Apparently, they don’t give you that option HERE! They make that decision for you!

This is NOT how to should treat someone seeking services or conduct business!

Howard Lake

They talk a lot of the integrity of therapy and commitment but it’s all a guise to keep the money flowing in. They take on kids with severe trauma and PTSD and then drop them for having trouble keeping appointments. Of course a teenager who’s experienced severe physical harm at the hands of adults would have trouble talking to adults. I asked if I (the child’s guardian) could be contacted if it looked like he was going to be late for his Zoom session and they said “No we don’t do that” and sent me some referrals for other therapists. Absolute scam.

Janis Eiler

It was a bit difficult getting an appointment, but it was worth the work. The services of Dr. Veronica Montes have been great. She’s very knowledgeable and personable. She’s been a big help to me.