Verizon - Valrico, Florida

Sonia Acevedo

La joven que nos atendió muy amable, pudimos solucionar el problema que teníamos con el celular
Gracias

ANGEL EDUARDO ESCOBAR

Excelente atención de parte del Sr. Ricky HARJANI. 100%

J D

We have been Verizon customers for 24 years and came in today to upgrade 1 phone. Joseph made us aware of a fantastic cyber Monday deal and we ended up walking out with 2 new phones, 2 new watches, and 1 new iPad. He was helpful, knowledgeable, and friendly. We will continue to come here because of service like Joseph’s!

Holly Rowlette

I've visited this location many times over the last almost 10 years. Most of the time the customer service is good. However, I visited this week and Ab offered phenomenal customer service! We were upgrading several phones and he did it SEEMLESSLY! Y'all, when does that even happen? Ab kindly, professionally shared options and gave best tips for our specific account needs. There was never a moment where I felt like we were being rushed. He drove to another store to get the phones we needed, then ensured everything transferred flawlessly to each new device. He went above and beyond! He should be the instructor for customer service for most businesses today. He didn't treat it like a J-O-B, but like he was truly offering a service and caring for his customers. Thank you for making what could have been an excruciating couple of hours, painless! Can't recommend Ab enough! ☺️

Ron Forcier

The best cellphone upgrade and purchasing experience I’ve had.

I would like to give a huge thanks to Joseph, who went above and beyond and seemed to effortlessly manage the complexities of adding lines, upgrading phones, and securing the optimal plans which align with our needs. Additionally, he provided expert and courteous responses to all of my (many) questions and concerns, offering a realistic outlook for our phone plan moving forward.

Tracy Vann Realtor

Benny McCray is patient, knowledgeable, friendly. I walked into his store ready to scream!! After dealing with different issues for over 5 days with Verizon in person and over the phone. I couldn’t believe in a matter of minutes and a few phone calls the majority of my issues were resolved. Thank You so much Benny!!
You are the best!!

Susan Sica

I had to send away a broken phone to asurion. The new phone was delivered that evening. The asurion tech spent an hour first alone, then with tech support, trying to set up my iPhone 13 mini. Finally after a long process, she said to go to my local Verizon store and have them set it up.

I arrived at the Verizon two days later after loading my phone one app at a time. I was stuck because I couldn’t get my accounts on a few apps and wanted those 3 transferred.

Gabriel Perez greeted me and listened to my tale of woe. He was comforting, patient and was able to troubleshoot my problem. We decided to just wipe out my new phone and start over. As much as I didn’t want to have to spend the time again or pay to get it set, I realized Gabriel was right.

He maintained a calm demeanor and reassured me through the process. He was helpful and knowledgeable.

Well, I just left Verizon with a perfect clone of my other phone and a greater understanding of how to best navigate my phone.

I am grateful for his help.

Kyle Lenz

I can’t say enough about how helpful Maria was.
I run a cigar lounge in ybor, after hurricane milton, my internet was down & out, my customers depend on WiFi here….as well as staff.
Maria was able to get me set up with 2 hot spots, help with the app installation, WiFi set up, all there in the store.
For someone not tech-savvy, she made the entire ordeal a complete breeze for me to go through.
My staff and customers are happy and everything is perfect and in order thanks to her.