Clothes Mentor Novi, MI - Novi, Michigan

R Darin

I will never shop here again. The manager Karen at the Novi location was not just rude but actually unkind. I’m hoping to believe she was having a bad day because the way she was treating myself and other customers was not normal. 2 hour before closing she was already pressuring us to get out of the store and refused to help me when I asked her any questions. It was a very strange situation because we didn’t have any confrontation. She just chose to be very mean. It was honestly just weird . Sometimes you don’t get helpful customer service in retail, but this manager was purposefully trying to be rude to customers. It was disappointing after to going to Plato’s closet in both Novi and Ann Arbor. These stores are amazing. The girls there were so helpful and gently good, kind people. Not because it was their job and they had to be. But because they wanted to be and they take pride in their job. The clothing and the amount of high end clothing far exceeded what Clothing Mentor had. I am starting to wonder if most of their clothing is all online. The things they had in their store were not the types of clothing that they said they purchased and sold in their company info section on their website. Plato’s Closet gave me 150$ for my trade ins and a lot of it I thought I would be donating. Clothing Mentor didn’t take anything and all of the clothing I had was new and a lot still with tags. Every item I had was a brand they had listed on their website. My thought is that they are just not taking any clothing right now do to their inventory. Don’t waste your time! The manager is so horrible that she actually hurt my feelings . I take pride in being good to people and she went out of her way to just be unkind. I had to remind myself ( and kindly remind her ) that maybe she was just having a bad day and that I understood because I have them too. I can see this place going out of business soon. PLAT0’s CLOSET has a much better business model from what I can grasp as a customer. They have remodeled and expanded some of their locations even recently. Their clothes are all current and the organization is impeccable. I would def make the drive to the Ann Arbor store even if it’s a little hike. They have great product. I’m guessing a lot of the students take their clothing there. It is a more upscale area and they do stick to their brand list. I just read the review below me Return policy and I just wanted to let everyone know that they do not accept any returns. Plato’s closer allows returns for a full refund for seven days. I want to add on that. I just received a call from The general manager, Tony, who was Amazing. She was so thoughtful and so apologetic and does not Tolerate that kind of behavior from any of her team members. She was not at the store the day of the occurrence. Based on our phone call And how wonderful she was I will definitely Be giving the store another shot! Thank you, Tony. If anyone shops at the store, definitely ask for her and thank her for her wonderful customer service!

A S

Careful buying items online and picking up in store. Although their website says that you get the same return policy as shopping in store, this is not correct. I asked to see the item before walking out the door but was told that it was a final sale and couldn’t be returned if I didn’t want it. I was told this was the corporate rule.

But here is what they list under each item online:
“Online orders placed for shipping are final sale. Online orders which are picked up in-store will follow the store return policy of the specific location the order/pickup takes place. Please contact the store directly for questions on their return policy. Should you find any issues with your online order, we would like to know about it and ask that you please contact the store.”

I recommend just buying in person if you can!

Danielle Dlugos

Won't be returning. I took in over $500 worth of items. There was a centimeter stain on one the items so they wouldn't take it. After dropping the clothes off, I got $35.00....I should have just donated them and that's what I will do next time.

Kelli Johnson

I sold them 6 ST JOHN blazer jackets and they gave me $50. This was a while ago but I still think about it and regret it to this day. I was desperate and they took full advantage. Don’t expect to get what your clothes are worth.

Charlene Vines

I have been shopping at this store a long time. It is like a treasure hunt. You always find great items. The Ladies are the Best. Lilly is always very helpful. Holly knows how I love shoes. All the ladies are so friendly and wonderful. You never know what you will find.

Heather H.

Extremely rude and unprofessional group of women. They act like their used garbage is worth more than treating a person respectfully. Now I know why there were no customers in the store.

Save your time ladies!

Cindi Joachim

The employees are very helpful and explained their buying/selling process over the phone. They offer fair prices for most items. Great selection of designer clothing and handbags

Dia J

Had a very negative experience with them years ago. Thought about going back but reading the other reviews I’m sure they haven’t changed a bit. When MK bags were still very trendy I took 3 of my bags there. Mind you these were the nice ones with the lettering that everyone sought after. They tried to tell me they could not verify they were real. Hmmm even though every one has the inside label that really can’t be duplicated and I even had a receipt for ones. One she said I’m not even sure why we couldn’t take this one. Smh. You also can search the tag where they have the barcode and numbers to verify it’s real. They literally said they couldn’t even accept 1 bag.